Refund Policy
Last updated: October 21, 2026.
Bulin47 Video is operated by 蔡鑫彬, China. For refunds and billing support, email 2226518459@qq.com.
One-time video packs
The USD packs are $9.90 for 10 credits, $19.90 for 30 credits, and $29.90 for 50 credits. One standard generation uses 10 credits. There is no subscription, automatic renewal, or automatic top-up. Any applicable tax is shown before payment.
Seven-day unused-pack refunds
Request a refund within 7 calendar days of purchase if the entire purchased pack remains unused. Contact us from your account email and include:
- The Waffo or website order reference.
- The purchase date and pack.
- A brief explanation of the request.
Do not email full card numbers, CVCs, passwords, or private identity documents. We aim to reply within 3 business days. Once approved, we arrange the refund through the original payment provider. Bank and payment-provider processing times vary; we will confirm the status by email.
Generation failures
A generation that is confirmed technically failed returns its reserved credits to your account automatically and only once. This is a credit restoration, not an automatic cash refund. Contact support if your task is marked failed but its credits are missing.
A queued or processing task is not yet confirmed failed. Avoid submitting a duplicate while a previous request may still complete. If generation remains unavailable, contact us to reconcile the task and assess any refund entitlement.
Completed videos and other billing issues
After a successful generation has used credits, subjective dissatisfaction, AI variation, or a change of mind does not qualify for a discretionary unused-pack refund. AI results may contain artifacts and are not guaranteed to match an existing video exactly.
We investigate non-delivery, duplicate payments, unauthorized charges, and material misdescription separately. Nothing in this policy limits mandatory consumer rights or other refunds required by applicable law.
See the Terms of Service and Privacy Policy.